Question 1

Where is my jewellery made?

Accepted Answer

Our jewellery is handmade in Newcastle, Australia, by our jeweller Gaia Mather-Pike. All pieces are either handmade or assembled in our jewellery studio before being sent out to you. We use recycled gold and silver sourced from Australia. Gaia's background in the jewellery and gem industry allows us to source the best possible materials.

Question 2

Where is Femme Fatale Jewellery shipped from?

Accepted Answer

Our studio is based in Newcastle, Australia. Your jewellery is handmade and hand-packaged with love before being shipped using the Australian postal service. For more details, please see our Shipping and Returns information.

Question 3

What is your return policy?

Accepted Answer

At Femme Fatale Jewellery, we guarantee the quality and satisfaction of our products! If you are not happy with a product you have purchased, please contact us within 7 days of purchase to receive a full or partial refund. For any piece of jewellery made with 9ct yellow gold, which has been delicately handmade in our studio, only a partial refund will be calculated based on the material costs if you change your mind.

Question 4

Is it possible to exchange a product?

Accepted Answer

Yes, we can arrange an exchange for another jewellery piece, depending on the value of the item you purchased.

Question 5

What is the warranty policy?

Accepted Answer

We offer a six-month warranty from the date of purchase. During this period, we will repair or replace any item that is defective due to improper material or workmanship, under normal use and care, at no charge.

Question 6

What should I do if I receive faulty jewellery?

Accepted Answer

Items are considered faulty if they are received damaged or if a manufacturing fault occurs within three months of purchase. Items damaged due to general wear and tear are not considered faulty. All items are quality checked before leaving our workshop. If you receive a damaged item, contact us immediately. We will usually offer to repair the faulty item.

F A Q

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